jeremys14
02-26-2009, 07:23 PM
A company called SSAutochrome and also goes by XS Power…
According to our investigation, evidence strongly supports the claim that they have been dumping inferior turbos into the U.S. market for prices so low it makes business for legitimate turbo dealers difficult. We lived and let lived until they stepped on our toes, now we’re going to use publicly available facts to expose them for what they are—a turbo dealer that is wrought with problems: 1) Integrity problems, 2) Quality problems, and 3) Customer service problems.
1. Integrity problem
Almost two years ago my company developed a high quality and reliable aftermarket upgrade turbo for DSM cars called the Evo 3 GT. Soon after releasing the product in January 2005 my dealers started receiving calls and emails from people complaining that their “Evo 3 GT” failed. These were customers from Ebay who said they bought an “Evo 3 GT” for a price that was different than my product's price. We investigated and discovered that another company was violating our common law trademark and calling their product by our name “Evo 3 GT.” They knew that they could benefit from the brand recognition we created for our aftermarket Evo 3 GT so they just started using our name. First offense.
We brought to their attention that their use of our name was confusing both our customers, and asked them to stop using our name. They ignored our request. Second offense.
Since they chose to continue to violate our name, they have forced us to put up this webpage to expose these people so that our customers will no longer be confused. On this page we will not draw any spurious conclusions, instead will only stick to the undisputable facts and testimoney from their real-life vicitims.
SSAutochrome's Better Business Bureau file backs up many of our concerns with this company, also known as XS Power.
As the text will point out: "The Bureau processed a total of 24 complaints about this company in the last 36 months, our standard reporting period. Of the total of 24 complaints closed in 36 months, 11 were closed in the last year." That's less then half complaints being resolved!
2. Quality Problem
Judging by their feedback on Ebay, testimonials found in chat rooms, and our own expert inspection, it shouldn’t be hard to find a customer who has experienced a failed SSAutochrome/XS Power turbo and received no customer support thereafter.
the rest of the article:
http://www.bblgroup.us/ssautochrome.htm
According to our investigation, evidence strongly supports the claim that they have been dumping inferior turbos into the U.S. market for prices so low it makes business for legitimate turbo dealers difficult. We lived and let lived until they stepped on our toes, now we’re going to use publicly available facts to expose them for what they are—a turbo dealer that is wrought with problems: 1) Integrity problems, 2) Quality problems, and 3) Customer service problems.
1. Integrity problem
Almost two years ago my company developed a high quality and reliable aftermarket upgrade turbo for DSM cars called the Evo 3 GT. Soon after releasing the product in January 2005 my dealers started receiving calls and emails from people complaining that their “Evo 3 GT” failed. These were customers from Ebay who said they bought an “Evo 3 GT” for a price that was different than my product's price. We investigated and discovered that another company was violating our common law trademark and calling their product by our name “Evo 3 GT.” They knew that they could benefit from the brand recognition we created for our aftermarket Evo 3 GT so they just started using our name. First offense.
We brought to their attention that their use of our name was confusing both our customers, and asked them to stop using our name. They ignored our request. Second offense.
Since they chose to continue to violate our name, they have forced us to put up this webpage to expose these people so that our customers will no longer be confused. On this page we will not draw any spurious conclusions, instead will only stick to the undisputable facts and testimoney from their real-life vicitims.
SSAutochrome's Better Business Bureau file backs up many of our concerns with this company, also known as XS Power.
As the text will point out: "The Bureau processed a total of 24 complaints about this company in the last 36 months, our standard reporting period. Of the total of 24 complaints closed in 36 months, 11 were closed in the last year." That's less then half complaints being resolved!
2. Quality Problem
Judging by their feedback on Ebay, testimonials found in chat rooms, and our own expert inspection, it shouldn’t be hard to find a customer who has experienced a failed SSAutochrome/XS Power turbo and received no customer support thereafter.
the rest of the article:
http://www.bblgroup.us/ssautochrome.htm